Videos Installation Videos Get step-by-step guidance for installing SmartPlug systems on your boat. Open PDF Shore Power Inlet Installation Learn how to safely replace a traditional twist-style inlet with a SmartPlug system designed for improved safety and performance. Open PDF Connector Installation Guide Understand how SmartPlug improves traditional shore power systems. Open PDF Product Overview Videos Understand how SmartPlug improves traditional shore power systems. Open PDF Troubleshooting Videos If your boat has no shore power, this video helps you check. Open PDF DIY Tips for Boat Owners Follow consistent habits to prevent shore power issues and ensure boat safety. Open PDF Need Additional Support? If troubleshooting doesn’t resolve your issue: Open PDF Built for Real-World Boaters Every video is designed to help you. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
Warranty – Boatowners/DIY
Warranty Built for Long-Term Confidence Built for long-term confidence ensures reliability through clear coverage, claims, and support. Open PDF What’s Covered What’s covered includes manufacturing defects with repair or replacement under warranty protection. Open PDF What’s Not Covered What’s not covered includes misuse, improper installation, damage, or normal wear. Open PDF How to Submit a Warranty Claim How to submit a warranty claim involves form submission and product return. Open PDF What Happens Next What happens next includes evaluation and approved replacement or refund processing. Open PDF Helpful Tips for DIY Installers Helpful tips for DIY installers include proper installation, inspection, and maintenance practices. Open PDF Peace of Mind on the Water Peace of mind on the water ensures safe, reliable, and worry-free boating. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
Warranty – OEM/Builders
warranty OEM Warranty Framework Structured global coverage supporting consistent OEM installation warranty management system. Open PDF Standard Warranty Coverage Seven-year protection covering manufacturing defects for OEM-installed SmartPlug systems. Open PDF Warranty Exclusions (OEM Context) Excludes damage from improper installation, misuse, or unauthorized modifications. Open PDF OEM Warranty Claim Workflow Step-by-step process for submitting, reviewing, and resolving OEM warranty claims. Open PDF Replacement & Fulfillment Process Approved OEM claims fulfilled through distributors with timely replacements. Open PDF OEM Advantages in Warranty System Improves reliability, reduces service issues, and strengthens builder confidence. Open PDF Partner Responsibility Guidelines OEM partners ensure compliant installation and proper system integration standards. Open PDF OEM Technical & Warranty Support Provides engineering assistance, documentation, and expert warranty resolution support. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
Videos – OEM/Builders
Videos System Overview Videos Explains SmartPlug design, functionality, and marine system integration benefits. Open PDF OEM Installation Training Provides step-by-step guidance for consistent, accurate production line installations. Open PDF Manufacturing & Integration Focus Streamlines assembly processes for efficient, standardized marine manufacturing workflows. Open PDF Field Troubleshooting for OEM Teams Helps diagnose installation and system issues during production and service. Open PDF Why OEMs Use These Videos Improves safety, reduces errors, and ensures consistent installation quality. Open PDF Built for Scalable Marine Manufacturing Supports high-volume production with repeatable, standardized installation procedures. Open PDF OEM Technical Support Offers expert guidance for integration, troubleshooting, and system optimization assistance. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
Troubleshooting & Support – OEM/Builders
Troubleshooting & Support System-Level Power Failure Diagnostics Identifies vessel-wide electrical faults affecting overall shore power operation reliability. Open PDF Intermittent System Performance Diagnoses unstable connections caused by vibration, wear, or poor installation. Open PDF Thermal Load & Overheating Conditions Detects excessive heat buildup from resistance, overload, or improper connections. Open PDF Protection System & Breaker Coordination Issues Ensures correct breaker alignment to prevent unnecessary trips or faults. Open PDF Environmental & Marine Exposure Issues Addresses corrosion, moisture ingress, and harsh marine environment degradation factors. Open PDF OEM Installation Validation Checks Verifies standardized installation accuracy across production lines and vessel integrations. Open PDF System Diagnostics & Isolation Testing Separates faults between dock, vessel, and onboard electrical components. Open PDF Engineering Best Practices for OEM Teams Promotes standardized, safe, and consistent marine electrical installation procedures. Open PDF Built for Marine System Integration Designed for seamless incorporation into complex vessel electrical architectures. Open PDF OEM Technical Support Provides engineering assistance for installation, troubleshooting, and system integration challenges. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
OEM – OEM/Builders
OEM Designed for OEM Integration Seamlessly integrates into marine manufacturing and production systems. Open PDF Performance Advantages for Builders Improves safety, efficiency, and reliability in boatbuilding operations. Open PDF Manufacturing & Installation Efficiency Reduces assembly time and simplifies production line installation processes. Open PDF Product Integration Options Supports multiple vessel systems with flexible electrical configuration compatibility. Open PDF Safety-Driven Engineering Enhances marine safety through advanced secure and sealed connection design. Open PDF End-User Value for Boatbuilders Delivers safer, more reliable, and user-friendly shore power systems. Open PDF OEM Partnership Support Provides technical assistance, documentation, and integration guidance for manufacturers. Open PDF Built for Modern Marine Manufacturing Standardizes production with scalable, efficient, and reliable electrical systems. Open PDF Technical Collaboration Offers engineering support for integration, troubleshooting, and system optimization. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
Downloads – OEM/Builders
Downloads Engineering & Integration Documentation Provides detailed drawings and schematics for seamless vessel system integration. Open PDF OEM Product Specifications Defines technical ratings and materials ensuring safe marine electrical design use. Open PDF Installation Standards for Production Lines Standardizes installation procedures to ensure consistent, efficient OEM manufacturing processes. Open PDF Retrofit & Replacement Guidelines Supports smooth conversion from legacy systems to SmartPlug installations. Open PDF Product Catalog & Selection Tools Helps engineers choose correct components using detailed product reference information. Open PDF Training & Engineering Videos Offers visual guidance for consistent installation and technical understanding across teams. Open PDF Quality & Compliance Resources Ensures products meet marine safety standards, certifications, and regulatory requirements. Open PDF Why OEM Partners Use SmartPlug Delivers safer, standardized, and more efficient marine power integration solutions. Open PDF Engineering & Technical Support Provides expert assistance for design, integration, troubleshooting, and production needs. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
Troubleshooting – Boatowners/DIY
TROUBLESHOOTING & support Safety First Shore power systems carry dangerous voltage and should always be treated with caution. Open PDF Common Shore Power Problems Simple Instructions of how to install the smartplug productsafely and securely Open PDF What Usually Causes Shore Power Issues? Traditional twist-style plugs are especially prone to loosening over time due to vibration and movement onboard. Open PDF When to Replace Your System Modern marine-grade systems are designed to reduce these risks by improving contact stability and weather protection. Open PDF Still Having Issues? Electrical safety onboard is critical—small issues can escalate quickly if ignored. Open PDF Need Help? For technical support or product assistance, reach out to our team. We’re here to help ensure your system stays safe, reliable, and ready for the water. Open PDF Product family Rv Power and accessories for recreational vehicles. View Product Marine Marine-grade products for boats and watercraft. View Product Specialty For Specialty Vehicles View Product dockside Power and equipment for docks and piers. View Product Connectors Plugs, sockets, and adapters. View Product inlets Power entry points for vehicles or boats. View Product combo kits Pre-packaged installation sets. View Product cordsets Ready-to-use power cords. View Product dock & lift kits Dock and lift equipment. View Product service kits Maintenance and replacement parts. View Product Pigtails/Adapters/Dogbones Small adapters and extensions. View Product elci Safety devices for electrical leakage. View Product DATA PORTS Networking and communication ports. View Product ACCESSORIES Complementary items and hardware. View Product
In Memory of Our Founder Ken Smith
In Memory of Our Founder Ken Smith Scott Cook April 1, 2026 8:49pm No Comments Seattle, WA – March 26, 2026 – It is with profound sadness that SmartPlug Systems announces the passing of Ken Smith, Founder of SmartPlug Systems and a visionary force in marine and RV electrical safety. Ken passed away on March 16, 2026. His passing marks the end of an extraordinary chapter, one defined by ingenuity, determination, and an unwavering commitment to safety. Ken brought more than 40 years of experience in the marine industry to SmartPlug. As founder and longtime owner of Ocean Marine, a Seattle-based boat rebuilding company, he spent the last eight years of that career repairing yachts that had been devastated by fire, and time and again the culprit was the same: a faulty shore power connection. Where others saw an unavoidable recurrent situation, Ken saw a solvable problem. In late 2007, starting with nothing more than a pencil sketch, he set out to design a better plug built from the ground up for the marine environment, incorporating every safety and reliability improvement he could envision. What followed was remarkable: in less than 14 months, Ken took his concept from initial sketch to a finished product on the market. In March 2009, SmartPlug Systems introduced its first marine shore power product to the U.S. market, the 30 Amp Inlet and Connector. The product replaced a twist-type shore power standard that had been in use essentially unchanged since 1938. His SmartPlug design addressed the root causes of marine electrical fires: loose connections, corrosion, and overheating. With its straight-in sleeved design, triple weatherproof seals, multi-point locking system, and significantly greater metal-to-metal electrical contact than traditional connectors, SmartPlug became a new standard in shore power safety. Ken founded SmartPlug Systems LLC in November 2007 in Seattle, Washington. Under his leadership as Founder and CEO, the company earned ETL and ETL Marine test certifications, ABYC E-11 standard compliance, and U.S. Coast Guard certification. SmartPlug products were approved for sale through the federal GSA Advantage program, and the company formed OEM relationships with leading marine manufacturers. The innovation Ken pioneered drew widespread industry recognition, including the Emerging Manufacturer of the Year Award from Seattle Business magazine in 2011. Smartplug continues to gain recognition for its novel designs, winning the top Innovation Award at the Miami International Boat Show in February 2026. Today SmartPlug products are installed as original equipment by over 120 boat manufacturers and over 50 RV manufacturers, with a broad aftermarket presence; a remarkable legacy that began with Ken’s original pencil sketch which hangs in the SmartPlug offices as a reminder of his original mission. SmartPlug was truly a family endeavor. Multiple members of the Smith and Austin families contributed to building the company over the years, a reflection of how deeply Ken’s passion for the work inspired those closest to him. Ken stepped back from day-to-day involvement at SmartPlug in later years, with the company continuing to grow under subsequent leadership. But his original vision remains the foundation upon which everything SmartPlug has built rests. He is survived by his wife, Lynn Austin, and Ken’s sons, Aaron and Matt Smith and other beloved family members. Contact:SmartPlug Systems LLC2500 Westlake Ave. N, Ste. GSeattle, WA 98109206-285-2990
The Ultimate Power Upgrade for Summer Adventures: Why SmartPlug is a Must-Have
The Ultimate Power Upgrade for Summer Adventures: Why SmartPlug is a Must-Have SmartPlug April 22, 2025 9:54pm Summer is just around the corner, and that means exciting adventures on the water or the road! Whether you’re planning to cruise the coastline or explore a scenic campsite, having a reliable power delivery system is important for a stress-free experience. That’s where SmartPlug comes in—the ultimate upgrade for your boating accessories and RV safety needs. Here’s why SmartPlug is an essential addition to your summer gear: 1. Unmatched Safety Features – Safety is the cornerstone of SmartPlug’s design. Traditional connectors are prone to loose connections and overheating, but SmartPlug eliminates these risks with its multi-point locking system and secure, straight-in connection. With SmartPlug, you can relax knowing your power at the marina or dock and power at the campsite is reliable and safe. 2. Weather-Resistant Protection – Summer weather can be unpredictable, from sudden rainstorms to sweltering heat. SmartPlug’s weather-resistant design ensures your connection stays dry and protected, no matter the conditions. Whether you’re docked at a marina or setting up camp in the woods, SmartPlug is built to perform. 3. Easy Setup for Hassle-Free Adventures – The last thing you want during your summer getaway is to wrestle with tricky connectors. SmartPlug’s intuitive, one-handed operation makes setting up your shore power system quick and easy, leaving you with more time to enjoy your adventures. 4. Durability for Endless Excursions – SmartPlug is crafted with marine-grade stainless steel and high-quality materials to withstand the demands of outdoor life. From saltwater to rugged terrains, SmartPlug’s durability ensures it will accompany you on countless adventures. 5. Cost-Effective and Reliable – Investing in SmartPlug saves you money in the long run! By reducing wear and tear and minimizing energy waste, SmartPlug keeps your maintenance costs low while providing a dependable power connection every time. Gear Up for Summer with SmartPlug Don’t let outdated connectors put a damper on your summer plans. Upgrade to SmartPlug for a shore power solution that’s safe, efficient, and built to last. Make your summer boating or RV trips unforgettable with the ultimate power upgrade.