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TROUBLESHOOTING + SUPPORT

Symptom-Based Troubleshooting →

Quickly identify and resolve common issues with guided solutions:

No Power

Check power source and breaker

Inspect connection for proper engagement

Verify LED indicators (if applicable)

Overheating

Ensure plug is fully seated and locked

Inspect for debris or worn components

Avoid loose or partially connected plugs

Corrosion

Look for moisture intrusion or buildup

Clean contacts and ensure seals are intact

Replace damaged components if needed

Loose Fit

Confirm proper insertion (push straight-in, no twisting)

Check locking clips and inlet condition

Inspect for worn or damaged parts

Need Assistance?

Can’t find a store that sells SmartPlug near you? Whether you have a specific product concern or just need help navigating our locations, our team is here for you. Distance shouldn’t get in the way of safety and a better connection!

At SmartPlug, we believe that your journey shouldn’t be defined by the gaps on a map. We recognize that our global community of boaters and RV enthusiasts travels far beyond the reach of standard retail corridors, often finding themselves in the most beautiful—yet remote—corners of the world. If you’ve scanned our locator and found that the nearest dealer is hundreds or even thousands of kilometers away, we want you to know that you are not stranded. This space is more than just a contact point; it is our commitment to ensuring that distance never becomes a barrier to your electrical safety or your peace of mind.

Our philosophy is built on the idea that a ‘connection’ isn’t just about metal-to-metal contact in a plug—it’s about the relationship we maintain with every person who trusts our technology to protect their investment and their family. Whether you are facing a complex technical challenge with a custom power pedestal, need guidance on which specific SmartPlug upgrade fits your vintage rig, or simply can’t find a local shelf that stocks the 50-Amp inlet you need, our internal support team is ready to step in. We are experts in global logistics and technical troubleshooting, dedicated to bridging the distance between our warehouse and your doorstep. Don’t let a ‘Red Pin’ on a map discourage you; reach out today, share your story, and let us provide the direct support and reliable power delivery you deserve, no matter where you’ve dropped anchor.

Request a Warranty

Replacement Parts.

Stay informed with important product updates and notices:

Connectors & inlets

Weatherproof covers

Locking mechanisms

Small parts and accessories

Service Bulletins.

Check this section regularly for the latest information.

Safety advisories

No. The SmartPlug inlet uses the exact same industry-standard bolt pattern as your old twist-lock. It’s a direct “drop-in” replacement that typically takes less than 30 minutes with a standard screwdriver.

Product improvements

Absolutely. You don’t need to buy a brand-new cordset. We offer a “Retrofit Connector” that allows you to cut off your old twist-lock end and install the SmartPlug head onto your current high-quality cable.

Installation updates

Yes. SmartPlug exceeds all ABYC (American Boat and Yacht Council) standards and is ETL listed. It is designed specifically to prevent the #1 cause of boat fires: overheating at the electrical inlet.

Downloads.

Everything you need to install, maintain, and get the most out of your SmartPlug system.

Installation guides

Summer’s near—get ready for water or road adventures. With SmartPlug, enjoy reliable power for safer, stress-free boating and RV trips.

Product manuals

With Earth Day approaching, it’s a great time to choose sustainability. SmartPlug delivers safer, more efficient shore power while helping reduce energy waste for boaters and RV travelers.

Technical specifications

Spring is the perfect time to refresh your RV. Upgrade to SmartPlug for a safer, more reliable shore power connection that saves time and helps prevent costly repairs.

Catalogs and brochures

As boating season nears, prepare your boat beyond cleaning—reliable shore power is key to safe, smooth operation on the water.

Powering Your Passion. Engineered for Safety

+1 (206) 285-2990

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Providing the world’s safest power connection for Marine, RV, and Industrial applications since 2007.

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About

Why SmartPlug

Our Products

Testimonials

SmartBlog

Resources

Media Library

Installation

Videos

Catalog

Warranty

FAQ

Follow

Search

Enter product Number, Name or Description to find a list of results.

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