troubleshooting & Support
First-Line Field Diagnostics
Verify installation, power source, and connection integrity before escalation support.
No Power / Loss of Electrical Output
Check breakers, connections, and cordset integrity to identify power failure.
Overheating or Heat at Connection Point
Identify loose terminals, corrosion, or overload causing excessive heat buildup.
Breaker Trips or Ground Fault Events
Investigate load issues, wiring faults, or ground leakage causing trips.
Escalation Guidelines (Dealer Workflow)
Escalate unresolved issues with documentation, diagnostics, and clear failure evidence.
Distributor Support Responsibilities
Ensure proper product guidance, technical training, and first-level troubleshooting assistance.