Troubleshooting
01 CHECK: NO POWER
If the connection is not receiving power, start with the simplest parts of the circuit before moving deeper into the installation.
CHECK THE POWER SOURCE.
Confirm that the source supplying the connection is switched on and providing power.
CHECK THE CONNECTION.
Look for a loose connection, damaged component, or anything that may prevent normal operation.
CHECK FOR AN INTERRUPTION.
Verify that the circuit has not been interrupted by a breaker, disconnect, or other protective device.
INVESTIGATE THE CAUSE BEFORE REPLACING PARTS.
Once the source and connection have been checked, use the appropriate product information to continue.
02 CHECK: CONNECTION GETS HOT
An unusually warm connection should not be ignored. Stop and investigate the condition before returning the connection to normal service.
DISCONTINUE USE IF THE CONNECTION IS ABNORMALLY HOT.
Allow the connection to cool before inspecting the components.
LOOK FOR DISCOLORATION OR DAMAGE.
Inspect the connection for visible signs of heat, wear, deformation, or damaged components.
VERIFY THE CONNECTION IS PROPERLY SEATED.
Make sure the connection is assembled and seated correctly before continuing.
IDENTIFY THE CAUSE BEFORE RETURNING TO SERVICE.
Do not simply replace a component without determining what caused the connection to overheat.
03 CHECK: PLUG WON'T SEAT
If the plug does not seem to seat correctly, stop forcing the connection and inspect the components and alignment.
DO NOT FORCE THE CONNECTION.
Stop if the plug does not move into position normally.
CHECK FOR OBSTRUCTIONS OR DAMAGE.
Look for debris, damaged surfaces, deformation, or other visible problems.
CONFIRM THE COMPONENTS ARE ALIGNED.
Check that the plug and inlet are correctly positioned before attempting the connection again.
SERVICE OR REPLACE ONLY AFTER FINDING THE CAUSE.
Use the appropriate product information if the connection still cannot be seated correctly.
04 CHECK: POWER CUTS IN & OUT
An intermittent connection can be caused by a loose, damaged, or unstable connection. Work through the basics before replacing components.
IDENTIFY WHEN THE INTERRUPTION HAPPENS.
Note whether the power loss happens during movement, vibration, load, or normal operation.
CHECK FOR LOOSE OR WORN CONNECTIONS.
Inspect the connection for looseness, wear, visible damage, or contamination.
CHECK THE SOURCE AND CONNECTION POINTS.
Verify that the interruption is not occurring elsewhere in the circuit.
CORRECT THE IDENTIFIED CAUSE.
Address the source of the interruption before returning the connection to normal operation.
05 CHECK: SOMETHING LOOKS WRONG
Visible damage or unusual wear should be investigated before the connection is returned to normal service.
DO NOT IGNORE VISIBLE DAMAGE.
If a component appears damaged or compromised, stop and evaluate the condition before continuing.
IDENTIFY EXACTLY WHAT LOOKS DIFFERENT.
Look for cracks, discoloration, deformation, missing hardware, looseness, or other visible changes.
COMPARE AGAINST THE CORRECT PRODUCT INFORMATION.
Use the applicable product documentation to determine whether the condition is expected or requires service.
REPLACE OR SERVICE ONLY AFTER IDENTIFYING THE CAUSE.
Use the appropriate service information before replacing components or returning the connection to operation.
troubleshooting / the next step
Get To The Fix.
Once you’ve identified the symptom, go straight to resource that helps you inspect, repair, replace, or get support.
Installation Instructions
Confirm the correct installation procedure for the SmartPlug inlet, connector, or cordset you're working on.
Reverse Polarity & Power
Understand the indicator conditions on applicable RV cordsets and determine what the power status is telling you.
Service & Replacement Parts
Find service kits, gaskets, side lever kits, and other components when a worn or damaged part needs attention.
Find Your Product
Identify the SmartPlug product, amperage, or configuration that matches the system you're troubleshooting.
Warranty & Product Support
If the problem appears to involve a product defect, review the warranty information and support process.
Talk to SmartPlug
Can't identify the issue or still need help? Contact the SmartPlug team with the details of the problem.
